Return Policy

If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.

We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 48 hours after the order has been delivered. If the product has been used, even just once, we cannot accept the return.*

Unfortunately we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.

How to submit a return request:

To submit a return, you can contact us directly via Live Chat or Email us at contact@smokecartel.com with your order number.

Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.